Field notes
Notes from the ground.
4 posts
Industry · 5 min read
What a DMC actually does — and why your margin quietly depends on one
Destination management companies are the least visible and most load-bearing relationship in the trip. Here's what they handle, and what happens when the relationship is thin.
5 August 2026Operations · 5 min readAccepted is not confirmed: the case for re-checking at the moment of yes
The gap between a client saying yes and a supplier holding the room is where most trip failures are born. It's also the easiest gap to close.
29 July 2026Operations · 5 min readThe WhatsApp layer: what happens when the driver texts the traveller directly
Most live trip support runs through a messaging app nobody planned for, between two people who shouldn't have each other's numbers.
22 July 2026Growth · 5 min readThe destination you don't cover is the client you don't keep
Turning down an enquiry looks like a small commercial event. It isn't — it's the moment a client learns to start their next search somewhere else.
8 July 2026